Thread: MyPoints Discussion

Congratulations!
Your search just earned you 7 points.

TrueX up for me now.

To fulfill the Bingo square I uploaded a receipt for Knoppers, after Bingo was active. I got the message that follows but what it really says to me is that if you want to get that square you need to upload a receipt ASAP. Mine says it is pending for 4 days which means I may get it Friday or Saturday. But don't count on getting that square if you wait too long to upload a receipt.

"We hope this message finds you well. First and foremost, we want to express our sincere gratitude for taking the time to reach out and share your feedback with us. We truly apologize for any inconvenience and frustration you may have experienced. In recognition of the value and trust you place in our services, we have already applied a credit to your MyPoints account in the amount requested. However, please allow up to 7 days for the credit to be reflected in your account ledger. The reason for this unfortunate delay is as follows.
We have been forced to implement a new policy to safeguard the integrity of our rewards program and ensure we can continue to offer high-paying rewards opportunities to all our members A recent surge in attempts to exploit our Customer Service crediting process means we must dedicate additional time and resources to monitor these offers for indications of fraud. Effective immediately, all credits for this (type of) offer will automatically pend for up to 7 days, starting on the date your ticket is resolved. At the end of that period, assuming your account remains in good standing, rest assured that the credit will be fully reflected.
Thank you once again for your understanding. We hope that this response helps to address your concerns, and contributes positively to your experience with us"

How did you get that message? Was it a pop up after you uploaded a receipt, or did you send in some type of help ticket?

Effective immediately, all credits for this (type of) offer will automatically pend for up to 7 days, starting on the date your ticket is resolved.

What type of offer? All Magic Receipt offers or offers for Bingo??


Yesterday morning I uploaded a receipt with 3 Premium Magic Receipt offers on it. All 3 went to Pending for 4 days. Late last night one of them credited, but I just noticed it didn't check off the box on my Bingo board. (Doesn't really matter to me because I don't really need that box, just wondering why it didn't check off. Is it going to make me wait the full 7 days??).

Originally Posted by 3lilpigs

How did you get that message? Was it a pop up after you uploaded a receipt, or did you send in some type of help ticket?



What type of offer? All Magic Receipt offers or offers for Bingo??


Yesterday morning I uploaded a receipt with 3 Premium Magic Receipt offers on it. All 3 went to Pending for 4 days. Late last night one of them credited, but I just noticed it didn't check off the box on my Bingo board. (Doesn't really matter to me because I don't really need that box, just wondering why it didn't check off. Is it going to make me wait the full 7 days??).

The message came in an email a few hours after I uploaded the receipt. I did not send in any ticket because the pop-up after I submitted said it needed to go to review. The receipt was very clear and the only item on it was the Knoppers. Those usually credit in 24 hours but now it is pending for 4 days and the square is not checked off yet.

I also uploaded a receipt for tea (3 points) and that credited immediately. They did not make any reference to Bingo I just thought that if anyone was trying to get that square, better to submit the receipt sooner rather than later.

Since you got credit BEFORE Bingo went live, I think that may be the reason you didn't get the square. But really, I'm just guessing.

I completed a Pop Rewards survey this morning and it didn't credit. I sent in a ticket with the screenshot of the page that shows how many answers I got correct. They denied the credit and said they could find no proof that I completed it. What more proof do they need? This is really getting ridiculous.

Originally Posted by colleenmf

To fulfill the Bingo square I uploaded a receipt for Knoppers, after Bingo was active. I got the message that follows but what it really says to me is that if you want to get that square you need to upload a receipt ASAP. Mine says it is pending for 4 days which means I may get it Friday or Saturday. But don't count on getting that square if you wait too long to upload a receipt.

"We hope this message finds you well. First and foremost, we want to express our sincere gratitude for taking the time to reach out and share your feedback with us. We truly apologize for any inconvenience and frustration you may have experienced. In recognition of the value and trust you place in our services, we have already applied a credit to your MyPoints account in the amount requested. However, please allow up to 7 days for the credit to be reflected in your account ledger. The reason for this unfortunate delay is as follows.
We have been forced to implement a new policy to safeguard the integrity of our rewards program and ensure we can continue to offer high-paying rewards opportunities to all our members A recent surge in attempts to exploit our Customer Service crediting process means we must dedicate additional time and resources to monitor these offers for indications of fraud. Effective immediately, all credits for this (type of) offer will automatically pend for up to 7 days, starting on the date your ticket is resolved. At the end of that period, assuming your account remains in good standing, rest assured that the credit will be fully reflected.
Thank you once again for your understanding. We hope that this response helps to address your concerns, and contributes positively to your experience with us"

I thought I would give an update - The points credited today. It did not take 7 days like the pop-up suggested nor did it take 4 days like it showed yesterday under pending activity and the bingo square checked off. YEAH!!!!