Thread: MyPoints Discussion

Originally Posted by bonniejeanne

Your mp ledger; not tada. There are other folks complaining about it on the MP facebook page, so you are not the only one having problems.

These aren't the same items that are in the magic receipts page. Mine often say something like any cheese, or any condiment, or any cereal. I think the ones I found and scanned and got no points for were any soap, any bread, and any chips. I don't have them in the mypoints list.

Originally Posted by colleenmf

These aren't the same items that are in the magic receipts page. Mine often say something like any cheese, or any condiment, or any cereal. I think the ones I found and scanned and got no points for were any soap, any bread, and any chips. I don't have them in the mypoints list.

I know that. But when you get the 8pts for scanning the Tada items, the 8pts will appear in your MP ledger. But as I said, there are a number of folks on the MP facebook page complaining that they are not getting the pts for them, so you are not the only one.

Anyone else having problems with completed mobile surveys not marking off "complete a survey" on your to-do list? It's been happening to me a lot lately. I keep having to send in tickets for it and I always get their stupid response:

"Unfortunately, we have not found adequate support to conclude the transaction was completed in accordance with all required terms and conditions, including our Terms of Use (https://www.prodege.com/terms-of-use/). Therefore, we are unable to extend the credit you seek."

They can't have even read my ticket because I made myself absolutely clear that I had completed the survey and already received the points, and wasn't asking for more points, I just wanted it marked off of my to-do list. I even sent in screenshots of the entry in the ledger and of my to-do list board. It's ridiculous!

Originally Posted by bonniejeanne

I know that. But when you get the 8pts for scanning the Tada items, the 8pts will appear in your MP ledger. But as I said, there are a number of folks on the MP facebook page complaining that they are not getting the pts for them, so you are not the only one.

DUH, to me (head slap self). Now I get it. Now the points are not being added to the mypoints ledger. And I don't have swagbucks so unless they went to a phantom swagbucks account, I don't know where they went.

Is this really so hard to understand?

My original ticket which included screenshots:

Mobile survey on frozen sandwiches that I completed and clearly received the 43 points for didn't mark off "complete a survey" on my to-do list. This happens to me often. Please fix it. Thanks.

Their reply:

Hello Bonnie,
Thank you for raising your concerns with Customer Support. We have evaluated the information you provided and reviewed our records with respect to the transaction(s) at issue, along with those of any associated third parties.

Unfortunately, we have not found adequate support to conclude the transaction was completed in accordance with all required terms and conditions, including our Terms of Use (https://www.prodege.com/terms-of-use/). Therefore, we are unable to extend the credit you seek.

If you have any other questions please let us know by replying to this ticket. Thank you for your understanding.

Reply to their stupid remark with screenshots:

I clearly completed it and got the points for it. I'm not asking you for more points. All I'm asking is that you mark my survey completed on the to-do list. How hard is that for you to understand? Since you need more proof, here is the ledger entry for it that CLEARLY shows I got the 43 pts and that it was "completed." Just mark the "complete a survey" off my to-do list like it should have done when I completed it. This happens to me quite often on mobile surveys and I'm tired of it.

Their reply:

Dear Bonnie,
We hope this message finds you well. First and foremost, we want to express our sincere gratitude for taking the time to reach out and share your feedback with us. We truly apologize for any inconvenience you may have experienced, and I want you to know that your satisfaction and happiness are of utmost importance to everyone here at MyPoints.

Understanding the value and trust you place in our services, we have applied a credit to credit your MyPoints account with the amount you requested. We want to assure you that we are here for you every step of the way. Should you have any further questions or concerns, please feel free to reach out. Our Customer Care Team is dedicated to assisting you and ensuring your experience with MyPoints is as smooth and enjoyable as possible.

Thank you once again for your understanding and for bringing this matter to our attention. We hope that this gesture on our part helps to address your concerns and contributes positively to your experience with us.


My reply to their reply:

Thank you, but you didn't read my ticket. I already got the point credit. I merely wanted "complete a survey" marked off on my to-do list since the completed mobile surveys do not mark off on the to-do list. Please mark off "complete a survey" on my to-do list so when I upload my receipt I will get the 15 bonus points that I deserve.

Images I uploaded:






So instead of just marking off my survey on my to-do list, they gave me 43 pending points. Granted I got more points than I asked for, but it's just stupidity on their part.